FAQ

Orders placed via this website are dispatched worldwide by our distributors Norwich Books and Music, part of Hymns Ancient and Modern Ltd.

If you would prefer to order in your home territory, our titles are also available to purchase via the following distributors:

Australia 

Garrett Publishing
Private Bag 400
Mulgrave
VIC 3170
Australia

In order to provide you with the best possible arrangements for the online ordering and purchasing of our products, Church House Publishing's order handling and fulfillment services are provided by Norwich Books and Music.

Should you prefer to pay by cheque, you will need to place your order via the post. Simply send Norwich Books and Music details of the books you want to order, together with the delivery details for your order and the cheque (made payable to Norwich Books and Music) to:

Norwich Books and Music
13a Hellesdon Park Road
Norwich NR6 5DR
United Kingdom

Please remember to add the appropriate postage and packing charge to the total amount due. If you aren't sure how much postage to add, you can use our web site to help you calculate the amount by placing the items in your basket. Please make sure that you don't CHECKOUT so that you don't order the items twice (once via the web and once via the post).

If you'd like to place an order, or track an order you've already placed

Our orders are handled by our distributors, Norwich Books and Music. If you would like to check on the progress of your order, please contact Norwich Books and Music at:

Tel: 01603 785923

Fax: 01603 785915

In order to provide you with the best possible arrangements for the online ordering and purchasing of our products, Church House Publishing's order handling and fulfillment services are provided by Norwich Books and Music.

When you enter your credit card details, the information is sent to Norwich Books and Music via a secure internet link using SSL (Secure Socket Layer) encryption. This system is widely used on the internet to offer secure shopping.

Orders placed on this website are sent out by our distributors, Norwich Books and Music. If you would like to check on the progress of your order, please contact Norwich Books and Music at:

Tel: 01603 785923

Fax: 01603 785915

In order to provide you with the best possible arrangements for the online ordering and purchasing of our products, Church House Publishing's order handling and fulfillment services are provided by Norwich Books and Music. Their postage rates are as follows:

Postage rates for the United Kingdom, Isle of Man, Channel Islands, and BFPO addresses

Europe and Worldwide

Delivery rates for European and Worldwide deliveries are calculated automatically according to the total value of your order and the delivery zone. The table below shows a detailed breakdown of the charges you can expect to pay.

We are committed to making your payment reflect the actual costs involved, and regularly compare charges with average costs for each delivery zone.

In the rare event that the actual delivery costs should significantly exceed the total shown when you placed your order, our staff may contact you to confirm the order and the new total.

Please contact us as soon as possible:

Phone: +44 (0)1603 785923